Question 1

Where does the water used in the pools come from and at what temperature is it heated?

Accepted Answer

The water used in the pools and treatments at Grand Hotel Astoria is pumped directly from the sea, 100 metres from the coast of Grado, one of the richest in trace minerals in the Adriatic. It is then heated to 30–35°C, maintaining its regenerating properties: iodine, phytoplankton and zooplankton penetrate the body through the skin during each bath.

Question 2

Are there options for vegetarians, guests with coeliac disease or food intolerances?

Accepted Answer

Grand Hotel Astoria pays great attention to the dietary needs of its guests. The breakfast buffet also includes gluten-free and lactose-free products. At the Gran Salle Restaurant, the staff is available to prepare dishes on request to meet specific needs, including those of children.

Question 3

How far is Grand Hotel Astoria from the beach and the sea?

Accepted Answer

Grand Hotel Astoria is located less than a 2-minute walk from the beach and the seaside promenade of Grado. Its central location in the pedestrian area allows you to reach the sea comfortably on foot, without crossing traffic or parking areas. The beach is literally just around the corner.

Question 4

Is the Thalassotherapy Centre open to external guests?

Accepted Answer

The Thalassotherapy Centre of Grand Hotel Astoria also welcomes external guests who are not staying at the hotel. To book treatments, massages or access to the wellness area, simply contact the property directly.

Question 5

Is there an electric car charging station available?

Accepted Answer

Grand Hotel Astoria provides an electric vehicle charging station available to all guests. This is an increasingly requested service, in line with the hotel's environmental sustainability efforts, including the installation of photovoltaic panels and a 75% waste separation rate.

Question 6

What does the breakfast buffet include and at what time is it served?

Accepted Answer

Breakfast at Grand Hotel Astoria is served every morning from 7:30 to 10:00 in the bright restaurant dining room. The buffet includes: freshly prepared coffee and beverages, cold cuts, eggs, fish products, cheeses, ricotta, vegetables, bread, croissants and pastries from our in-house bakery, cereals, yogurt, fresh fruit, gluten-free products and lactose-free products.

Question 7

Why are there separate taps for hot and cold water instead of a mixer?

Accepted Answer

The separate hot and cold taps are a deliberate choice by Grand Hotel Astoria, a faithful reinterpretation of the Belle époque style that characterises the entire property since its foundation in the early 20th century. Like the large arched windows on the façade, they are an authentic detail that embodies the hotel's history. By booking directly on our website, you can choose the room that best suits your style.

Question 8

The hotel is located in a pedestrian area: how can I arrive by car without getting fined?

Accepted Answer

Grand Hotel Astoria is located in the heart of Grado's pedestrian centre. All guests may drive through the restricted traffic zone to reach the hotel. Upon arrival, our staff will welcome you and attend to your car with the utmost attention. If you prefer to arrive without using the garage, please provide your license plate number to Reception to avoid any fines.

Question 9

What is the Solarium on the top floor and what services does it offer?

Accepted Answer

The Solarium of Grand Hotel Astoria is located on the top floor of the hotel, with sunbeds available for guests and a breathtaking view over the sea, the lagoon and the rooftops of Grado's historic centre. It is the perfect place for a day in the sun without going to the beach, with bar service available. An exclusive privilege for hotel guests.Within the Solarium there is also a dedicated naturist (FKK) area: a reserved space designed for those who wish to enjoy a natural relaxation experience in complete privacy. Access is free but reserved exclusively for adult hotel guests.

Question 10

Which rooms have a balcony?

Accepted Answer

At Grand Hotel Astoria, Double Sea Side rooms, Junior Suites and Senior Suites feature a private balcony, furnished to offer a pleasant outdoor space. Some Standard rooms also have a balcony. By booking directly on the official website, it is possible to request your preferred room category with balcony.

Question 11

Are the rooms equipped with individually adjustable air conditioning

Accepted Answer

All rooms at Grand Hotel Astoria are equipped with air conditioning and heating. For information on independent thermostat control, we kindly invite you to contact the reception, which will be happy to provide the most suitable solution for your comfort needs.

Question 12

Which rooms offer panoramic views of the sea and the lagoon?

Accepted Answer

The rooms offering the widest views of the sea and the Grado lagoon are the Senior Suites, all equipped with panoramic balconies. Junior Suites and Double Sea Side rooms on the upper floors also offer a pleasant lateral view of the sea and the tree-lined avenue. We recommend indicating your preferred view at the time of booking.

Question 13

How does the valet service and hotel garage work?

Accepted Answer

Upon arrival at Grand Hotel Astoria, you can hand your car directly to our staff in the garage: we will take care of parking while your luggage is brought to your room. Your car will be available whenever you wish, simply by informing the reception. A service designed to let you start your holiday without stress.

Question 14

Does the hotel accept pets? What are the rules?

Accepted Answer

Grand Hotel Astoria is pleased to welcome four-legged guests. Dogs receive a dedicated welcome kit and a brochure with useful information for enjoying Grado with your pet. It is required to inform the hotel in advance of the presence of the animal in order to assign the most suitable room. The supplement is €15 per day for small pets and €20 for medium to large pets.

Question 15

Can I arrive directly at the hotel by bicycle from Austria along the Alpe Adria Cycle Path?

Accepted Answer

Grand Hotel Astoria is the ideal arrival point for those travelling along the Alpe Adria Cycle Path. The hotel offers a secure and separate bike storage area, a small workshop for basic maintenance and cycling maps of the area. Bicycles are carefully stored: you can cycle right up to the hotel entrance and find everything ready for you.

Question 16

What does the Spa Kit include for access to the wellness area?

Accepted Answer

The Spa Kit at Grand Hotel Astoria includes a bathrobe and a pool towel. For information regarding availability and access to the wellness area, we recommend contacting the reception at the time of booking.

Question 17

What can I visit around Grado: Aquileia, Palmanova and the Lagoon?

Accepted Answer

Grand Hotel Astoria is the ideal starting point to discover some of the most fascinating destinations in Friuli Venezia Giulia. Aquileia (~10 km, reachable by bike) is a UNESCO World Heritage Site with unique Roman mosaics. Palmanova (~30 km) is a star-shaped fortress city, also UNESCO-listed. Trieste can also be reached by sea. The Grado lagoon can be explored by boat or kayak.

Question 18

Can I rent bicycles to reach Aquileia or the Valle Cavanata Nature Reserve?

Accepted Answer

Grand Hotel Astoria provides free bicycles for all guests, perfect for exploring the surroundings of Grado. By bike, you can easily reach Aquileia (~10 km), a UNESCO World Heritage Site with its unique Roman treasures, and the Valle Cavanata Nature Reserve (~10 km), a lagoon oasis rich in flora and fauna. The staff provides cycling maps and suggestions on the best routes

Question 19

What is Thalassotherapy and why is it different from a normal Spa?

Accepted Answer

Thalassotherapy uses the therapeutic properties of seawater, algae and the marine climate to regenerate the body. Unlike a traditional spa, the Thalassotherapy Centre of Grand Hotel Astoria uses real seawater, pumped 100 metres from the coast, extremely rich in iodine, phytoplankton and zooplankton. An authentic and scientifically grounded wellness experience.

Question 20

Which room is most suitable for a family with children?

Accepted Answer

The Junior Suite is the ideal solution for families at Grand Hotel Astoria: two separate areas — a bedroom and a living area with a sofa bed — comfortably accommodate up to 4 people. The large balcony provides extra space for the whole family. On request, baby cots, portable changing tables, baby bathtubs, bottle warmers and high chairs are available.

Question 21

What is the atmosphere and evening entertainment like at the Piano Bar?

Accepted Answer

The Piano Bar at Grand Hotel Astoria is an elegant Belle époque setting, open from late morning. On some evenings during the summer, it hosts concerts and live musical entertainment featuring a pianist playing the hotel's grand piano. The grappa tasting corner is not to be missed. Guests who book directly on the official website are welcomed with a glass of sparkling wine at the Piano Bar.

Question 22

Can I cancel or modify my online booking?

Accepted Answer

Guests who book directly on the official website of Grand Hotel Astoria can cancel or modify their reservation free of charge up to 2 days before the arrival date, without any penalty. The credit card is required only as a guarantee and will not be charged before arrival. The online booking system is protected with 128-bit encryption for maximum security.

Question 23

What services do you offer for families with young children?

Accepted Answer

Grand Hotel Astoria is an ideal choice for families with young children. The spacious areas allow children to play freely, and the location makes it easy and safe to move on foot or by bicycle between the hotel, the beach and playgrounds. For family comfort, baby cots, bottle warmers, changing mats and high chairs are available, while the restaurant always offers dishes suitable for children's tastes.

Question 24

Do you have barrier-free rooms for guests with reduced mobility?

Accepted Answer

For guests with reduced mobility, the hotel offers 10 dedicated rooms, spacious and free of architectural barriers, designed to guarantee full accessibility also for wheelchair users. Bathrooms are equipped to ensure comfort, practicality and safety. Almost all areas of the hotel are accessible. The indoor pool can be reached via a chair lift from the Terrazza Fiorita, located next to the Grand Salle Restaurant (on the mezzanine floor).Please note that the panoramic pool and the solarium are not accessible to wheelchair users due to steps.

Question 25

Is it possible to organise a boat trip in the Grado Lagoon or to the Casoni?

Accepted Answer

The Grado lagoon is one of the most evocative experiences in the area. Grand Hotel Astoria can provide information and contacts to organise boat excursions to the Casoni, the traditional lagoon fishing huts. We recommend asking at reception to plan your excursion during your stay.

Question 26

What are the benefits of moving in a heated seawater pool?

Accepted Answer

Swimming and moving in seawater heated to 30–35°C combines the benefits of movement in water with the regenerating properties of marine minerals. The action of iodine, magnesium and trace elements present in the water of Grado promotes muscle wellbeing, reduces tension and stimulates circulation. An experience that goes far beyond a normal hotel pool.

Question 27

Is a car necessary to get around Grado during the stay?

Accepted Answer

Grado is a human-scale town: Grand Hotel Astoria, located in the heart of the pedestrian area and just a short distance from the sea, the historic centre and the shops, offers free bicycles to explore the island and its surroundings, while your car can remain parked without the need to use it.

Question 28

Is it possible to undergo physiotherapy or rehabilitation treatments during the stay?

Accepted Answer

The Thalassotherapy and Beauty Centre of Grand Hotel Astoria also includes a physiotherapy service, carried out in dedicated spaces within the centre. Physiotherapy treatments, both manual and using specific equipment, are performed by a qualified physiotherapist who operates independently within the structure. For information on physiotherapy or rehabilitation programmes, it is advisable to contact the hotel before arrival, in order to plan the most suitable treatment.

Question 29

Is booking required for massages and beauty treatments?

Accepted Answer

Advance booking for massages and beauty treatments at the Thalassotherapy Centre of Grand Hotel Astoria is strongly recommended, especially in high season. The Spa staff is available to create a personalised wellness programme based on your needs. You can book by contacting the reception before arrival.

Question 30

Why is it convenient to book directly on the official website of Grand Hotel Astoria?

Accepted Answer

By booking directly on this website, you always get the most advantageous rate, with no intermediary commissions. In addition, free cancellation up to 2 days before arrival, free upgrade subject to availability of a higher category, credit card required only as a guarantee with no advance charge, and a welcome glass of sparkling wine at the Piano Bar.

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